Learn the essential steps to personalize Cornerstone OnDemand for your organization’s success
Imagine walking into a meeting, ready to present your innovative ideas for customizing your Cornerstone OnDemand platform, but the budget gatekeepers greet you with skeptical looks. Making a compelling business case for customization doesn’t have to be an uphill battle. With the right approach and clear, relatable examples, you can illustrate the tangible value of your investment. Let’s dive into some practical strategies and easy-to-understand examples that can help you turn the skeptics into supporters.
Why Customization Matters
Customization is not just a fancy add-on; it’s a strategic investment that tailors your HR platform to meet the unique needs of your organization. This not only simplifies navigation and enhances branding but also delivers hyper-personalized content that drives user adoption, streamlines HR initiatives, and elevates the employee experience.
Practical Examples and Calculations
To make things clear, here are three simple examples. All numbers are hypothetical, but if you understand the thought process, you can easily create your own calculations..
Example
Adding a FAQ Section on Your Custom Login Page
- Benefit: Reduces support tickets by providing immediate answers to common questions.
- ROI Calculation: Let’s assume your support staff spends an average of 15 minutes per ticket, and you receive 200 login-related tickets monthly. If the newly created FAQs for your Custom Login Page help reduce the ticket amount by a conservative estimate of 50%, that’s 25 hours saved per month. Assuming a support staff hourly wage of $50, you save $1,250 monthly or $15,000 annually. Or, to look at it from a time perspective, you get 300 working hours (almost 2 months) back from your support staff for other tasks. And this doesn’t even factor in the time employees save when they try to log in, asking several colleagues, and getting frustrated before they can even pick up their other tasks!
- Investment Justification: If the one-time cost for this customization is half of the annual savings ($7,500), you save $7,500 in the first year, and the full $15,000 every consecutive year. This creates a compelling business case by demonstrating significant cost savings and efficiency improvements.
EXAMPLE
Customizing Onboarding Processes
- Benefit: Accelerates new hire productivity and reduces onboarding time.
- ROI Calculation: If it currently takes 4 weeks to onboard a new hire, and customizations reduce this time by 25%, you save 1 week per new hire. For a company hiring 100 new employees annually, that’s 100 weeks saved. Or 100 productive weeks! If the average weekly productivity of an employee is valued at $1,000, the savings amount to $100,000 annually.
EXAMPLE
Personalized Learning Paths
- Benefit: Enhances employee skill development and retention.
- ROI Calculation: Personalized learning paths can reduce training time by 30% and improve retention rates by 20%. If training time costs $1,000 per employee and you train 500 employees annually, you save $150,000 on training costs. If improving retention reduces turnover by 20%, saving the cost of rehiring and retraining (estimated at $10,000 per employee), for a company with 100 annual turnovers, the savings can be additional $200,000 annually.
Bringing it All Together
When presenting your business case, focus on the direct and indirect benefits of customization. Highlight how it aligns with your organization’s strategic goals, such as improving user engagement, reducing operational costs, and enhancing employee satisfaction and productivity. Use clear, data-backed examples to illustrate the potential return on investment.
Conclusion
Making a business case for customization is about connecting the dots between investment and value. By demonstrating how specific customizations can lead to significant time and cost savings, improved efficiency, and a better overall user experience, you can turn even the most skeptical stakeholders into enthusiastic supporters.
Ready to Transform Your Cornerstone Experience?
Ready to transform your Cornerstone OnDemand platform with customizations that deliver real value? We’re happy to help you doing the math.
Reach out to us at octily@octily.com, book a meeting, or add what you need to your customization wishlist. Let’s make the impossible, possible!
Let’s work together to create a Cornerstone OnDemand experience that truly engages and empowers your workforce!
