--- title: "Email Templates for Cornerstone – Octily" source: https://octily.com/customization/email-templates/ description: "Turn default Cornerstone system emails into branded, responsive templates that match your tone, your look, and the way your people communicate." --- # System Emails That Feel Less System-Y Turn everyday messages into an extension of your platform experience. Your platform looks great. Your content is on point. But if the default Cornerstone system emails still feel off-brand, it breaks the flow. These messages go out every day. They should sound like you, not the platform. That’s where custom email templates come in. They help your communication feel intentional, on-brand, and part of the journey. [Get in Touch](https://octily.com/get-in-touch/?topic=email-templates) Add to Wishlist ![Anna – Chief Design Officer (CDO)](https://ebnnmeydktscnefergjm.supabase.co/storage/v1/object/public/insights-images/anna-neiswestnich.jpeg)Listen to the summary0:00 / 1:26 Listen to a summary? ![Anna Neiswestnich – Chief Design Officer (CDO)](https://ebnnmeydktscnefergjm.supabase.co/storage/v1/object/public/insights-images/anna-neiswestnich.jpeg) 0:00 / 1:26 “We turn Cornerstone system emails into branded, responsive messages that sound like your organization and keep people engaged along the way.” Click. Read. Act. ## Why custom emails make a difference Default system emails often feel disconnected. The layout looks outdated, the design feels off, and the tone doesn’t match how your organization communicates. That can make people ignore them or miss something important. Custom email templates change that. They help your messages feel clear, relevant, and on-brand. Whether you’re prompting training, sharing an update, or launching something new, every message becomes part of a consistent experience. Emails that connect the dots ## Bringing your platform and people together Emails don’t exist in isolation. They guide users, support processes, and connect the dots between your platform and your people. The right message at the right time can make all the difference, especially when it feels personal and easy to act on. ### Customize System Mails Update the design, structure, and tone of default system emails. Make your messages feel clearer, more on-brand, and more likely to be read. ### Add Custom Emails Send messages the platform doesn’t support by default. Trigger notifications for new articles, internal campaigns, or custom page launches. ### Define Your Audience Set who should receive each email based on group, role, or region. Keep your communication focused and relevant without sending to everyone by default. ### Manage Content Visibility Not every group needs to see the same thing. Show or hide sections within the same template based on language, location, or role. One email layout, multiple experiences. ### Mobile Ready Emails Your emails should work wherever people read them. Every layout stays readable, clickable, and clear on mobile, desktop, and everything in between. ### Track Engagement See what gets opened, clicked, or ignored. Use real data to improve your messages, measure what works, and plan what comes next. ## Easily collect the features you’re interested in, before reaching out to us. Add to Wishlist [Get in Touch](https://octily.com/get-in-touch/?topic=email-templates) Clicks happen ## You’ve got mail! Emails should do more than land in someone’s inbox. Whether it’s a welcome message, a course reminder, or a campaign launch, the right timing, tone, and reason to click make all the difference. Send with purpose. Land with style. And make every message count. Don’t Break the Journey ### Automated but made to fit Cornerstone platforms like CSX, Saba Cloud, and EdCast all send automated system emails. They get delivered. But they rarely feel like they’re yours. The tone is off. The layout looks close but not quite right. And the message doesn’t feel connected to everything else your team just saw. We help bring system emails into the flow. Your tone, your structure, your branding. Every message should feel recognizable from the first glance and fit right into the experience. #### You get: - Layouts that feel clean and familiar - A voice that matches your internal tone - Branding that’s consistent with your platform - The same tokens and logic, just presented better #### Great for - Assignment notifications - Deadline reminders - Welcome emails Upgrade the Journey ### Create the moments the platform forgot Some messages don’t exist by default. But they should. Custom emails let you build the touchpoints that were missing. From new article alerts to campaign launches and onboarding flows, these aren’t just extras. They’re the moments that turn your platform into something that feels guided, thoughtful, and complete. #### Use them to: - Send an update when a new article or announcement goes live - Launch a Welcome Page, Career Site, or internal campaign - Build guided onboarding flows based on learner progress - Prompt action for training, deadlines, or internal events #### Works well together with: - Articles and News add-on - Welcome Pages - Onboarding timelines Extend the Journey ### Same message. Smarter setup. Your message should still feel right, even when it needs to do ten things at once. With flexible templates, you can adjust what people see based on group, language, or market. One email can show different content to different audiences, stay on-brand across regions, and keep the experience consistent no matter where it’s opened. #### You can - Set visibility rules by group or role - Support different languages in one template - Adjust branding for different countries or business units - Add visuals like banners, buttons, or footers #### Ideal for: - Multinational teams - Region-specific campaigns - Complex flows across roles and regions Get started ## How it works Customizing your Cornerstone emails is straightforward. We’ll work with you to understand what you need, set things up the right way, and make sure the end result feels like it fits your platform and your people. 1 ### Discovery and Proposal We start with a quick conversation. You tell us what you’re trying to solve or improve. We’ll share a few ideas and send over a proposal with examples and suggested features. 2 ### Design and Create We’ll design and build your custom emails, along with any related elements. That could include layout, tone of voice, branding, or who sees what. Everything is set up to match how your platform works and how your team communicates. 3 ### Review and Launch Once everything is ready, you can review and test. After approval, we help you launch. You stay in control, and we’re here if anything needs adjusting later on. Make your emails part of the experience ## Clearer messages. Better timing. More connection. Use custom templates to connect your communication to the rest of the experience. We’ll help you build emails that feel clear, on-brand, and part of the platform. Nothing separate. Nothing out of place. Add to Wishlist [Get in Touch](https://octily.com/get-in-touch/?topic=email-templates) ## Your email template customization questions answered Can I update the default system emails in Cornerstone? Can I create new types of emails that Cornerstone doesn’t send by default? Can I control who receives each email? Can one email support multiple languages? Will emails work across desktop and mobile? Do I need to know how to code? Can I track what’s working? How long does the customization process take? > “Once we began to work with Octily, we realized that we could take Cornerstone to another level.” ![Christian Bengtsson-Rossby](https://ebnnmeydktscnefergjm.supabase.co/storage/v1/render/image/public/client-logos/quote-photos/christian-bengtsson-rossby.png?width=160&quality=70&resize=contain) Christian Bengtsson-Rossby Director of Digital HR Electrolux ![Building with AI: from Shiny Prototype to Painful Maintenance](https://ebnnmeydktscnefergjm.supabase.co/storage/v1/render/image/public/insights-images/building-with-ai-from-shiny-prototype-to-painful-maintenance.png?width=1280&quality=70&resize=contain) Octopinions ### Building with AI: from Shiny Prototype to Painful Maintenance AI made the software demo fast and cheap – but the last 20%, the security, and the maintenance still aren't. Why building it yourself usually backfires. Explore More