/ Customization / Email Templates

System Emails That Feel Less System-y

Turn everyday messages into an extension of your platform experience.
Your platform looks great. Your content is on point. But if the default Cornerstone system emails still feel off-brand, it breaks the flow. These messages go out every day. They should sound like you, not the platform. That’s where custom email templates come in. They help your communication feel intentional, on-brand, and part of the journey.

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Why Custom Emails Make a Difference

Default system emails often feel disconnected. The layout looks outdated, the design feels off, and the tone doesn’t match how your organisation communicates. That can make people ignore them or miss something important.

Custom email templates change that. They help your messages feel clear, relevant, and on-brand. Whether you’re prompting training, sharing an update, or launching something new, every message becomes part of a consistent experience.

Emails That Connect the Dots

Bringing Your Platform and People Together

Emails don’t exist in isolation. They guide users, support processes, and connect the dots between your platform and your people. The right message at the right time can make all the difference, especially when it feels personal and easy to act on.

Customise System Mails

Update the design, structure, and tone of default system emails. Make your messages feel clearer, more on-brand, and more likely to be read.

Add Custom Emails

Send messages the platform doesn’t support by default. Trigger notifications for new articles, internal campaigns, or custom page launches.

Define Your Audience

Set who should receive each email based on group, role, or region. Keep your communication focused and relevant without sending to everyone by default.

Manage Content Visibility

Not every group needs to see the same thing. Show or hide sections within the same template based on language, location, or role. One email layout, multiple experiences.

Mobile Ready Emails

Your emails should work wherever people read them. Every layout stays readable, clickable, and clear on mobile, desktop, and everything in between.

Track Engagement

See what gets opened, clicked, or ignored. Use real data to improve your messages, measure what works, and plan what comes next.

Easily collect the features you’re interested in, before reaching out to us.
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You've Got Mail!

Emails should do more than land in someone’s inbox. Whether it’s a welcome message, a course reminder, or a campaign launch, the right timing, tone, and reason to click make all the difference. Send with purpose. Land with style. And make every message count.

Don’t Break the Journey
Automated but made to fit

Cornerstone platforms like CSX, Saba Cloud, and EdCast all send automated system emails. They get delivered. But they rarely feel like they’re yours. The tone is off. The layout looks close but not quite right. And the message doesn’t feel connected to everything else your team just saw. We help bring system emails into the flow. Your tone, your structure, your branding. Every message should feel recognisable from the first glance and fit right into the experience.”

You get:
Layouts that feel clean and familiar
A voice that matches your internal tone
Branding that’s consistent with your platform
The same tokens and logic, just presented better
Great for
Assignment notifications
Deadline reminders
Welcome emails
Upgrade the Journey
Create the moments the platform forgot

Some messages don’t exist by default. But they should. Custom emails let you build the touchpoints that were missing. From new article alerts to campaign launches and onboarding flows, these aren’t just extras. They’re the moments that turn your platform into something that feels guided, thoughtful, and complete.

Use them to:
Send an update when a new article or announcement goes live
Launch a Welcome Page, Career Site, or internal campaign
Build guided onboarding flows based on learner progress
Prompt action for training, deadlines, or internal events
Works well together with:
Articles and News add-on
Welcome Pages
Onboarding timelines
Extend the Journey
Same message. Smarter setup.

Your message should still feel right, even when it needs to do ten things at once. With flexible templates, you can adjust what people see based on group, language, or market. One email can show different content to different audiences, stay on-brand across regions, and keep the experience consistent no matter where it's opened.

You can
Set visibility rules by group or role
Support different languages in one template
Adjust branding for different countries or business units
Add visuals like banners, buttons, or footers
Built to match your Cornerstone setup
Ideal for:
Multinational teams
Region-specific campaigns
Complex flows across roles and regions
Some things just make sense as a set.

Popular Packages

You might not need every feature. But some combinations just work. These setups show how you can connect your Cornerstone platform to your HR strategy. They’re useful when you’re launching something new, guiding people through a process, or making the platform feel more like your brand.

Reach & Relevance

Get the right message to the right people, in the right format.

  • Email Templates
  • Articles and News
  • Visibility rules by group, role, or language
  • Multi-language support
  • Campaign Pages or Custom Templates
  • Announcement Bars or Alert Components

Great for:
Internal comms teams, campaign leads, and global organisations that need consistent, segmented communication inside Cornerstone.

Message & Motivate

Keep people informed, engaged, and moving forward.

  • Email Templates
  • Onboarding flows
  • Welcome Pages
  • Training reminders and learning check-in
  • Call-to-action banners
  • Article reactions or comments for follow-up engagement

Great for:
HR, L&D, or Talent teams guiding employees through learning journeys, not just one-time updates.

Brand the Experience

Make every message feel like it’s coming from you.

  • Email Templates
  • Welcome Page
  • Career Site
  • Branding Layer (fonts, buttons, image styles)
  • Character Design
  • Tone of voice support, including microcopy reviews

Great for:
Brand and People teams rolling out a rebrand or working toward a consistent employee experience across Cornerstone.

No Two Email Templates Are the Same

Different messages. Different goals. Different people to reach. These email templates show what happens when templates are built to fit, not forced to match.

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Octily_LinkedIn-Post_working_together_simen
Octily_LinkedIn-Post_working_together_daniel
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How it works

Customizing your Cornerstone emails is straightforward. We’ll work with you to understand what you need, set things up the right way, and make sure the end result feels like it fits your platform and your people.

1
Discovery & Proposal

We start with a quick conversation. You tell us what you’re trying to solve or improve. We’ll share a few ideas and send over a proposal with examples and suggested features.

2
Design & Create

We’ll design and build your custom emails, along with any related elements. That could include layout, tone of voice, branding, or who sees what. Everything is set up to match how your platform works and how your team communicates.

3
Review & Launch

Once everything is ready, you can review and test. After approval, we help you launch. You stay in control, and we’re here if anything needs adjusting later on.

Make Your Emails Part of the Experience
Clearer messages. Better timing. More connection.

Use custom templates to connect your communication to the rest of the experience. We’ll help you build emails that feel clear, on-brand, and part of the platform. Nothing separate. Nothing out of place.

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Any questions?
Our team is here to help. Don't hesitate to reach out for the support you need.
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Frequently asked questions
Your Email Template Customization Questions Answered

Yes. We can redesign your existing system emails so they match your brand, tone of voice, and internal communication style.

Yes. You can add emails for article announcements, onboarding steps, or internal campaigns. Each one can be set up to trigger when you need it.

Yes. You can set rules by group, role, or region to make sure each message goes to the right people.

Yes. You can show or hide content in the same template based on language. No need to duplicate layouts.

Yes. Every layout is designed to be clear and easy to read on any device.

No. We handle the setup. If needed, we can also make it easy for your team to manage updates later on.

Yes. We can connect your emails to tracking tools so you can see what gets opened, clicked, or skipped.

It depends on your needs. A simple setup can be done in a few weeks. If you’re combining emails with other custom elements like onboarding or campaigns, it might take a bit longer. We’ll always give you a clear timeline upfront.
“Once we began to work with Octily, we realized that we could take Cornerstone to another level.”

Christian Bengtsson-Rossby

Director of Digital HR
Electrolux

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