Employee Experience Design for Internal Communication Susan Smit January 27, 2026
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Design

What guides attention before people take action?

Behaviour is shaped long before interaction begins.

Logos signal trust. Icons guide decisions. Layout directs attention. Visual structure helps people understand what matters and what can wait. Interaction patterns then influence whether people move forward or hesitate.

When these elements work together, the experience feels clear and usable by default. People know where to look, what to do, and how to move through moments without second guessing.

This is where order, cues, and flow quietly turn confusion into confidence.

What makes moving forward feel natural instead of forced?

People hesitate when structure feels unclear or unfamiliar.

Visual hierarchy shows them what matters first and what comes next.


Design works when it creates decisions people trust immediately.

How does familiarity speed up daily work?

When does design build quiet confidence?

Creating flow across moments
Movement from one step to the next should feel natural. Across tools, processes, and touchpoints, continuity helps the journey feel connected rather than fragmented.
Reinforcing intent through structure
Priorities become clear through hierarchy and emphasis. What matters now stands out. What comes later is still visible. Everything fits together without needing explanation.
Focusing effort where it compounds
Impact grows where interactions repeat. Using the Lifecycle Engagement Framework helps you see where improvements will be felt most across the employee journey, not just once, but every day.

What types of design can we support?

  • Visual structure and hierarchy
  • Iconography and visual decision cues
  • Page and portal design
  • Interaction and feedback patterns
  • Design systems and reusable components
  • Accessibility and responsive design

Turning Ideas into Reality, Step by Step.

Let’s dive in.
Time to bring your ideas to life. Together we shape them, build them, launch them… and keep things moving once they’re out in the world.
1
Discover

Get clear on goals, vision, and challenges to set the right direction.

2
Strategy

Define a clear roadmap that aligns priorities and guides the work ahead.

3
Create

Bring ideas to life through creativity, expertise, and close collaboration.

4
Deliver

Refine every detail so it’s on brand, engaging, and ready to launch.

5
Support

Keep things moving with ongoing support as needs evolve.

Lets figure out the
TOUCHPOINTS.